yolanda Privacy Policy

This page describes what we collect when you use yolanda and how we keep that data protected. Our privacy practices on yolanda are designed to comply with data protection principles while enabling account verification, payment processing, fraud detection, and promotional eligibility checks. We collect personal information only when necessary to deliver our service—account creation, deposit and withdrawal, game play, and tier progression tracking.

We at yolanda process data transparently and minimize collection to what is essential. Your email address, name, government ID, selfie, payment method details, and account activity are retained for the duration of your membership plus a retention period for compliance and dispute resolution. We do not sell your data to third parties; we share it only with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), fraud detection services, and legal authorities where required by law.

This policy is current as of the date published. We at yolanda may update it to reflect changes in our systems, applicable law, or industry practice. Material changes will be announced in your account dashboard and by email to your registered address.

Information We Collect on yolanda

Account registration and identity verification

When you create an account on yolanda, we collect your email address, chosen password, and basic profile information (name, date of birth). To unlock deposit and withdrawal privileges, we require identity verification (KYC): you submit a government-issued ID (passport, national ID, or driver's license) and a selfie holding that ID. We retain these documents throughout your membership and for a period thereafter to satisfy anti-money-laundering (AML) and know-your-customer (KYC) compliance obligations.

Payment and transaction data

We at yolanda collect payment method details—your linked bank account number or e-wallet identifier—to process deposits and withdrawals. We do not store your full bank card number or e-wallet password; payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) handle secure credential storage on your behalf. We record every deposit and withdrawal request, including amount, timestamp, and status, to maintain a clear audit trail.

Game play and account activity

We track your stakes, outcomes, and balances across all yolanda games (football markets, live-dealer tables, slots, esports). This data feeds our weekly cashback calculation, tier progression tracking, referral eligibility checks, and promotion qualification. We retain transaction logs and game history for at least seven years to support dispute resolution, tax reporting, and regulatory audits.

Device and session information

We at yolanda collect information about the device and browser you use to access our platform—IP address, device type, operating system, browser version, and cookie identifiers. This information helps us detect fraud, prevent unauthorized access, and optimize platform performance across different devices and regions (Jakarta, Surabaya, Bandung, Medan, Semarang).

How We Use Your Data on yolanda

We use your information on yolanda for the following purposes:

• Account creation and access—email verification, password reset, login authentication.
• Regulatory compliance—identity verification (KYC), anti-money-laundering (AML) checks, sanctions screening.
• Payment processing—deposit and withdrawal authorization, fraud detection, reconciliation with payment providers.
• Service delivery—calculating weekly cashback, tracking tier progression, managing referral bonuses, applying promotion eligibility criteria.
• Fraud and security—detecting suspicious patterns, preventing unauthorized access, investigating account disputes.
• Communication—sending account updates, promotion notifications, legal notices, and mandatory compliance disclosures.
• Analytics—understanding platform usage, identifying technical issues, improving game performance and user experience.

We do not use your data for marketing purposes beyond promoting yolanda's own products and services. We do not build profiles to predict your behavior or financial status. We do not share your data with external marketers, advertisers, or brokers.

Third-Party Data Processors

We at yolanda rely on third-party processors to deliver parts of our service. Payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) receive your payment method information and transaction details. Fraud detection services receive your account activity, IP address, and device information. Our data centre provider hosts our servers and customer databases. All third-party contracts include strict data protection clauses requiring those processors to protect your information and use it only for the agreed purpose.

Our servers may sit outside your jurisdiction; data transfers may cross international borders. By creating an account on yolanda, you consent to this data transfer. We maintain reasonable security standards across all data locations.

Your Rights on yolanda

You have the right to access, update, and delete your personal information on yolanda. You may request a copy of all data we hold about you by contacting our support team. You may update your email, name, and linked payment methods directly in your account settings. You may request deletion of your account and associated data; we will retain only what is required by law (typically payment records and identity documents for compliance purposes) for a minimum retention period.

You have the right to object to direct marketing communications from yolanda. You may opt out of promotional emails in your account settings. Opting out does not prevent us from sending mandatory account updates (deposit confirmations, weekly cashback summaries, security alerts).

Your data belongs to you. We at yolanda hold it temporarily to deliver service and satisfy compliance obligations—never for resale or external marketing.

Cookies and Tracking

We use cookies on yolanda for session management (keeping you logged in), preference storage (remembering your game selections), and analytics (understanding which pages are visited most). These cookies are first-party cookies set by yolanda's domain; they do not track you across other websites. You may disable cookies in your browser settings, but disabling them may impair your ability to log in or navigate yolanda smoothly.

We do not use third-party tracking pixels or social media trackers on yolanda. We do not embed your data in advertisements or retargeting campaigns.

Data Retention and Deletion on yolanda

We retain your account data throughout your membership. Upon account deletion, we retain transaction records, payment history, and identity documents for seven years (or longer if required by applicable law or regulatory audit) to satisfy compliance, tax reporting, and dispute resolution obligations. Personal identifiers (email, name, phone) are deleted or anonymized after the retention period expires, except where continued retention is mandated by law.

Security and Contact

We at yolanda protect your data using industry-standard encryption (HTTPS on all connections, AES-256 for stored data). Access to customer databases is restricted to authorized personnel and audited regularly. However, no security measure is absolute; we cannot guarantee immunity from sophisticated attacks or unforeseen breaches. In the event of a data breach affecting your account, we will notify you by email and via your account dashboard within a reasonable timeframe.

If you have questions about our privacy practices, data access requests, or complaints about data handling, contact us via the support channel in your yolanda account or by email. We aim to respond to data access requests within 30 days. If you believe we have violated your data rights, you may file a complaint with your local data protection authority.

This privacy policy is part of yolanda's broader commitment to transparency and user protection. We update it periodically to reflect new technologies, regulatory requirements, or changes in our data practices. Your continued use of yolanda following a policy update constitutes your acceptance of the updated terms.